Privacy Policy

Live Indianly mobile app privacy

Mobile app privacy update: 17 October 2026

This section explains how the Live Indianly mobile app (com.liveindianly.app) handles data and supplements the website policy above. Where the two differ about app-specific processing, this section applies to the app.

Who the app is for

The app is for adult parents and caregivers, not for use by children. Adults may choose to enter information about a child to keep private records and receive age-appropriate feeding and development information.

Data you choose to provide

• Account and shopping: name, email address, phone number, Shopify customer/account identifiers, cart selections and eligible order history.
• Child profiles and records: nicknames, age or date of birth, reference sex, birth timing and due date where provided, feeding goals, favourite recipes/products, meal plans, food and reaction logs, notes, weight, height/length and head-circumference measurements, memory journals, development check-ins, concerns, observations, play ideas and related dates, revisions and recovery information.
• Optional photos and videos: media you select for memories and development check-ins, including previews and thumbnails. We access the items you choose through the system photo picker; choosing a photo or video is optional.
• Support: contact details and messages you submit when asking for help.

How records are used and stored

We use these records to provide the features you request: account access, shopping, private child records, meal ideas, educational check-ins, optional growth comparisons and user-chosen sharing. Private child records and media are not used for advertising or sent to AI or analytics services. This mobile release does not enable usage analytics. Earlier versions may have used PostHog for limited technical events; session replay and advertising tracking are not enabled by our mobile analytics configuration.

• Shopify provides sign-in, products, cart, checkout and eligible order history. Earlier app versions stored some favourites and child records in private customer fields in Shopify. Updating the app does not itself delete those historical copies.
• Supabase provides our backend for signed-in favourites, child profiles, feeding and meal records, growth records, journals, development check-ins and their sync/recovery metadata. Selected saved photos and videos use private backend storage rather than public image links.
• Your device keeps private structured records in encrypted local storage and may keep selected media, drafts and pending uploads in the app's private files. A save made offline may remain only on that phone until a later successful upload. Drafts and unfinished work may remain local. Signing in on another phone cannot restore material that has not reached the server.

Authorised Live Indianly staff and our service providers may access stored records and media when needed to operate, secure or support the service; the service is not end-to-end encrypted. Providers may process data outside India, subject to safeguards where required. Private media access is restricted; a parent can still choose to share a record or file outside the app, where the recipient controls the resulting copy. Deleting media can take time while an existing upload finishes and cloud cleanup runs. The app's private records database and private media originals are excluded from operating-system backups and device transfer. Files you export or share to another app or your photo library follow that destination's backup policies.

Optional notifications

To make notification settings available when you are signed in, the app registers an installation identifier, app/device platform and version, locale/timezone, notification preferences and permission/registration status even when you have not granted notification permission. A push token is obtained and stored only when operating-system notification permission is granted. Sending notifications additionally requires the relevant category choices, a current eligible device binding and the selected reminder phone where applicable. Categories can include feeding ideas, growth reminders and order updates. Delivery uses Google's Firebase Cloud Messaging (FCM) on Android and Apple's Apple Push Notification service (APNs) on iOS; providers process the token and delivery data needed to route messages. Notification previews are generic and do not include a child's name, private notes, measurements, photos or videos.

You can change app notification choices in Account → Notifications and device notification permission in your phone settings. Notifications are optional and are not required to shop or keep records.

Record deletion, account requests and retention

You can edit or remove individual saved records in the relevant feature. Removing a record is different from deleting your account. Limited record identifiers, deletion markers, revisions and retained edit history may remain to support recovery and prevent an older offline device from restoring removed information. Unfinished local drafts, historical Shopify copies and copies you shared outside the app have separate lifecycles. Signing out, clearing app storage or uninstalling does not by itself delete server records.

If a session expires unexpectedly, account-linked local work stays locked to that account for recovery after signing back in. A requested sign-out protects pending work and may require you to sync, review or explicitly discard it. Data on another phone may remain locally until that phone reconnects and processes account changes or its local app data is removed.

To request deletion of the Live Indianly customer account and associated app data under our control, open Account → Privacy & account controls → Request deletion when signed in; guests can use the privacy option in More. You can also use the public account-deletion instructions or email hello@liveindianly.com. We verify control of the account before acting. This support request covers the customer account and associated app records, historical Shopify app fields and saved media under our control; it is broader than removing an individual record or erasing only backend app data.

You can also request app-data deletion without deleting your customer account. Email hello@liveindianly.com with the subject Live Indianly app data deletion request and specify the records or categories to remove, or ask for all app data to be removed. We verify the account and the requested scope. Shopify customer access and orders are preserved unless you separately request customer-account deletion. The public deletion page explains both support-request choices.

We keep records while needed to provide the service. After a verified account-deletion request, we delete or anonymise covered data within 30 days unless applicable law permits or requires longer retention. Limited purchase, transaction, tax, fraud-prevention, dispute, deletion-request and identity/deletion-fence records may be retained where needed for lawful obligations, security and preventing erased data from being recreated. Such retained records are restricted and are not used for marketing. Backup copies follow the provider's retention and recovery lifecycle; previously shared copies remain with their recipients.

Health information, choices and contact

Feeding, growth and development features provide general information and parent-entered records. They do not diagnose, treat, cure or prevent a condition. WHO growth comparisons are references, not target weights; development check-ins are educational observations rather than validated screening tests. Consult a qualified healthcare professional about medical, feeding, growth or development concerns.

The app has no third-party advertising and does not use an advertising identifier. You may request access, correction or deletion of personal data and raise a privacy concern at hello@liveindianly.com. We use reasonable organisational and technical safeguards; no storage or transmission method is completely secure.