Privacy Policy

Last Updated: September 30, 2025

At Live Indianly (“we”, “our”, or “us”), your privacy matters deeply to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website liveindianly.com or engage with any of our products, services, or communications (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using our website or providing personal information.

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1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Whenever we do, we will revise the “Last Updated” date at the top of this page and post the new version on our website.

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2. Information We Collect

We collect personal information directly from you, automatically through your interaction with our site, and from trusted third parties who help us operate our business.

a. Information You Provide

When you use our Services, you may share information such as:

• Contact details: your name, address, phone number, and email.

• Order details: billing and shipping address, payment confirmation, and product details.

• Account information: username, password, and any login credentials (if applicable).

• Customer support messages: when you contact us via email, chat, or social platforms.

You can choose not to provide certain information, but it may limit your ability to use some features or complete purchases.

b. Information We Collect Automatically

When you browse our site, we automatically collect certain “Usage Data” using cookies, web beacons, and similar tools. This may include:

• Your IP address and browser details

• Device type, operating system, and network information

• Pages viewed, links clicked, and time spent on our site

This helps us improve our site performance, personalize your experience, and better understand customer behavior.

c. Information from Third Parties

We may receive information about you from our partners, including:

• Shopify, which powers our e-commerce platform

• Payment processors, who manage secure payments and billing data

• Marketing and analytics providers, who help us improve our reach and performance

All third-party data is handled in accordance with this Privacy Policy.

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3. How We Use Your Information

We use your personal information for legitimate business purposes, such as:

• Order fulfillment: Processing payments, delivering orders, handling returns, and sending purchase confirmations.

• Account management: Creating and maintaining customer accounts.

• Customer communication: Responding to queries, requests, or feedback.

• Marketing and promotions: Sending product updates, offers, and personalized recommendations.

• Security and fraud prevention: Protecting our site, users, and business from fraud or misuse.

• Service improvement: Enhancing our website, offerings, and user experience.

You can always opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

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4. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to personalize your experience and analyze usage.

These small files help remember your preferences, keep items in your cart, and collect analytics data.

You can manage or disable cookies in your browser settings, but please note that doing so may affect site functionality.

For details on Shopify’s cookie usage, visit Shopify Cookie Policy.

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5. How We Share Your Information

We do not sell your personal data. However, we may share it in limited ways to provide our Services efficiently:

• With trusted service providers who support payment processing, shipping, analytics, and IT functions.

• With marketing and business partners for promotional or advertising purposes (in accordance with your consent).

• With affiliates or legal authorities when required for compliance, fraud prevention, or business operations.

• During business changes, such as mergers, acquisitions, or restructuring.

Each partner is contractually required to handle your data securely and lawfully.

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6. Data Security and Retention

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

While we strive for strong security, no method of transmission over the Internet is 100% secure.

We retain your data only for as long as necessary to fulfill the purpose it was collected for — such as processing transactions, complying with legal obligations, or resolving disputes.

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7. Children’s Privacy

Our website and Services are intended for use by adults. We do not knowingly collect information from individuals under 18 years of age.

If you believe your child has provided us personal information, please contact us immediately to request its deletion.

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8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: Request details about the personal information we hold.

• Correction: Ask us to fix inaccurate or incomplete information.

• Deletion: Request that we delete your personal data.

• Restriction: Limit or object to how we process your information.

• Portability: Request a copy of your data in a portable format.

• Withdraw consent: Opt out of certain uses, such as marketing.

To exercise any of these rights, please email us at hello@liveindianly.com or message us on WhatsApp +91 70135 87489.

We may verify your identity before processing your request and will respond as required by law.

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9. International Data Transfers

If you are accessing our website from outside India, please note that your information may be processed in other countries where our partners (such as Shopify or payment providers) operate.

These countries may have data protection laws that differ from those in your region. We ensure that your information is handled with appropriate safeguards in accordance with applicable data protection regulations.

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10. Complaints

If you have concerns about how we handle your personal data, please reach out to us first — we’ll do our best to resolve it.

If you’re not satisfied with our response, you may contact your local data protection authority, as applicable in your region.

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11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:

📧 Email: hello@liveindianly.com

💬 WhatsApp: +91 70135 87489

We value your trust and are committed to protecting your privacy.

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Live Indianly mobile app privacy

Mobile app privacy update: 8 August 2026

This section supplements the website privacy policy above. It explains how the Live Indianly mobile app (com.liveindianly.app) handles personal data. If this section and the general website policy differ for app-specific processing, this section applies to the mobile app.

Who the app is for

The app is intended for adult parents and caregivers in India, not for use by children. A parent or caregiver may enter limited information about a child to receive age-appropriate ideas and keep feeding records.

Mobile app data we handle

Depending on the features used, the app may handle:

• Account and contact data: name, email address, phone number, Shopify customer ID and related account identifiers.
• Child profile data: child nickname, age in months and feeding goals selected by the parent or caregiver.
• Feeding and app data: favourite recipes and products, meal plans, foods marked Try later, Tried, Liked, Rejected or Reaction noticed, feeding-history entries, and reaction or context notes entered by the user.
• Shopping and order data: cart selections and eligible online order or purchase history associated with a Shopify customer account.
• Support data: contact details and messages submitted when asking for help.
• Usage and technical data: authentication and app-open events and, when analytics is enabled, limited usage events and pseudonymous device or account identifiers used to understand app performance and use.
• Device-stored data: account session, favourites, child profiles and food logs, meal plans, cart lines and language choice. Signed-in favourites, child profiles, logs and meal plans may also sync with the connected Shopify customer account.

How we use mobile app data

• to sign users in and keep their account connected;
• to create and sync child profiles, favourites, meal plans and food logs;
• to provide age- and preference-based recipe and meal ideas;
• to show the cart, open Shopify checkout and display eligible order history;
• to respond to support requests;
• to maintain security, diagnose problems and improve the app; and
• to comply with applicable law and resolve disputes.

Live Indianly provides general complementary-feeding information. The app is not a medical device and does not diagnose, treat, cure or prevent any medical condition. Reaction notes and feeding history are user-entered records and are not medical diagnoses. Parents and caregivers should consult a qualified healthcare professional for medical or feeding concerns.

Storage and service providers

• Shopify provides the product catalogue, cart and checkout, customer-account sign-in and eligible order history. Signed-in favourites, child profiles, meal plans and food logs may be stored in customer metafields so they can sync across devices.
• The user's device stores app data locally so features can work between sessions and during temporary connection failures.
• PostHog may process limited usage and technical events when analytics is enabled in the production app. Session replay, advertising tracking and precise-location collection are not enabled by Live Indianly's mobile analytics configuration.

These providers may process data outside India. We use appropriate contractual and legal safeguards where required.

Advertising and disclosure

The mobile app does not contain third-party advertising and does not use an advertising identifier. We do not use child profile or feeding data for third-party advertising. We disclose data only to service providers needed to operate the app and shopping experience, and when required by law.

Retention and deletion

We keep account and synced app data while an account is active or as needed to provide the requested service. Device-stored data remains until it is cleared by the app, the user clears the app's storage or the app is uninstalled.

After a verified account-deletion request, we delete or anonymise the customer account and associated Live Indianly app data under our control within 30 days, unless applicable law permits or requires a longer period. We may retain limited purchase, transaction, tax, fraud-prevention, dispute and deletion-request records where required by law. Retained records are restricted and are not used for marketing.

To request deletion, use the in-app Delete account option or visit liveindianly.com/pages/delete-account.

Choices, security and contact

Subject to applicable law, users may ask to access, correct or delete personal data, withdraw consent where processing depends on consent, or raise a privacy concern. We use reasonable organisational and technical safeguards designed to protect personal data, although no storage or transmission method is completely secure.

For mobile app privacy questions or requests, email hello@liveindianly.com.